itSMF OV LIG 2012 Meeting #1 Next Week!

Greetings all!

Our next meeting is fast approaching, and it’s time to give everyone a sneak peek of the upcoming event!  We’ll be hosted at Great American Insurance Tower in Cincinnati (address information below) on February 16^th from 11:30 to 3:00pm.  After registration and lunch we’ll get some itSMF USA updates from our new LIG President, Theresa Collins.  Following that, we’ll be joined by Dan LaFever of Franciscan Alliance Information Services for his presentation called, “The Best Continual Service Improvement Experts Already Work for You”. This session will show us how to implement “Quick and Easy Kaizen” or small sustained continuous improvement over time in an IT setting to improve quality, reduce costs, and increase customer satisfaction.

After Dan’s section, two of our friends from the Indiana University Student LIG will host another topic for our discussion.  Their talk on “SOA and IT Service Management: A Point of Convergence” is not to be missed.  Following this, our own Melody Woolum will close us out with “What’s the Problem?”, a look at Leveraging Root Cause Analysis Techniques.  Pepper in some door prizes and of course a little time to network with your colleagues in the industry, and it looks to be a day well worth your attendance.

So please click on the RSVP link below to let us know you’re coming, and feel free to write us with any questions you might have.  Have a friend who’s not an itSMF member that would like to come?  No problem.  Twenty bucks will get them in the door, feed them, and give them a taste of what they could expect from purchasing a full membership. 

 RSVP Here – http://ov.itsmfusa.org/?q=content/itsmf-ohio-valley-lig-meeting-1

 Address Info:

 Great American Insurance Tower
23^rd floor, Conference Room 23-2
301 E Fourth St
Cincinnati, OH 45202

Parking available in the Great American Tower Garage or the Central Riverfront Garage (Freedom Center on Pete Rose Way) and will run you 5 or 6 bucks for the duration of the meeting.

Looking forward to seeing everyone!

Rich Rouse
Communications Chair
itSMF Ohio Valley LIG
http://ov.itsmfusa.org/

937-534-4398  Direct
513-519-5579  Cell
937-913-5363  Fax

Upcoming ITIL W…

Upcoming ITIL Webinar and First 2012 Meeting
Ohio Valley LIG and IT Leadership Forum 

Greetings all!

Hope everyone had a fantastic New Years!  The lead team is already at work planning our next meeting, and we’ll have an announcement out soon so you can all mark your calendars.  For now though, we wanted to send out this quick blurb about a webcast our friends in the Pittsburgh LIG are doing this Friday.  If you are interested in working out some of the chinks of the newest ITIL release, you won’t want to miss this opportunity!

Webcast: Jan 13 2012 11:00 am Pittsburgh LIG: Demystifying the Newest ITIL Release with Julie L. Mohr
Channel: itSMF USA
Attend: http://www.brighttalk.com/webcast/845/40075

Check out that link for further details, and again be on the lookout soon for news of the first OV LIG meeting of 2012.  J

Take care, 

Rich Rouse
Communications Chair
itSMF Ohio Valley LIG
http://ov.itsmfusa.org/

937-534-4398  Direct
513-519-5579  Cell
937-913-5363  Fax 

December 8th Meeting at The METS Center!

Ohio Valley LIG and IT Leadership Forum 

Greetings all!

Hope you all are staying warm as mother nature begins reminding us Midwesterners that winter is just around the corner.  Thankfully, at least some of us had the opportunity to warm up in the cozy walls of Bellarmine University last month for another fantastic meeting!  We heard from a couple members of the lead team about their experiences at Fusion, had an excellent panel of folks explaining the value they get out of membership with itSMF, learned about Cloud Computing from Gail Noren of Cherwell Software, and applied the Six Thinking Hats approach to identify opportunities for growing the itSMF and Academia relationship with our friends at the Bellarmine and Indiana University Student Interest Groups.  All told, it was a great meeting, and another wonderful opportunity for us to all interact with our friends in the industry.

Coming up on December 8^th is our year-end meeting just across the river from Cincinnati at the METS Center in Northern Kentucky, and I’m here to tell ya it’s gonna be a doozy.  Definitely mark your calendars for this one, as we’re pulling out all the stops with a presentation from Glenn O’Donnell of Forrester Research on Self Service (among other topics) and a simply excellent lunch.  Also, Rich Kurz of Blue Spring Software has offered to become a “Friend of the LIG” by sponsoring our next gathering, providing lunch for us all as well as an interactive demo of their Visio-based ProcessView Simulation technology.  Lastly we’ll engage in the itSMF White Paper International Challenge focusing on ‘How does the new push for Self Service affect ITSM programs?” So please, set aside some time to come hang out with your peers, have a great meal, and take away some intelligent, useful points from our last meeting of 2011.  It’s been a great ride this year, and we aim to keep it running full speed from here.

To that end, let’s talk a sec about the incoming and resuming members of next year’s lead team!  We’ve got some great volunteers to fill all of the open positions created by those who have reached the end of their term, as you’ll see below.  Please take a moment to thank these folks for offering their services at our next meeting, as we close out quite possibly the OV LIG’s best year yet, with full intentions of topping it in 2012!

• President: Theresa Collins
• President-Elect: Joan Coolidge
• Programs Chair: Carol Hibbard
• Membership Chair: Paul Howard
• Secretary: Rich Mathews
• Treasurer:  Bryan Bain
• Communication: Rich Rouse
• Past President: John Clark
• Thanks to outgoing Mike Gribbins and Melody Woolum!

That’s it for now!  See the RSVP link below, as well as a link to the METS Center directions page for assistance navigating to the site.  We can’t wait to see you all!

RSVP – http://ov.itsmfusa.org/?q=content/itsmf-ohio-valley-lig-meeting-mets-center

Directions – http://www.themetscenter.com/center/default.aspx?page=maps

METS Center
3861 Olympic Blvd
Erlanger, KY  41018
METS Phone – 859-647-METS (6387)

Rich Rouse
Communications Chair
itSMF Ohio Valley LIG
http://ov.itsmfusa.org/

937-534-4398  Direct
513-519-5579  Cell
937-913-5363  Fax